6 Club customer care

The platform's support desk is built into the app. After you log in, open the account or profile area and look for customer service or live chat. Messages sent there are tied to your account, so the agent can see your transactions without you having to share passwords or codes.

The app may also link to an official Telegram channel or bot and to official social media profiles; these are useful for announcements and general help. Use links from inside the app, or the profiles listed in this site's footer, rather than searching for “6 Club support” and clicking the first number you see.

If you cannot log in at all, start with the login help page: most lockouts are caused by OTP delays or repeated attempts and clear without contacting anyone.

A complete first message usually gets a complete first answer. Have these ready:

• your user ID (shown in the account area) and the mobile number on the account;
• a one-line description of the problem and when it started;
• for deposits: amount, date and time, payment method, the UTR or transaction reference, and a screenshot of the payment confirmation from your bank or UPI app;
• for withdrawals: amount, the time you requested it, and the status the app shows;
• for app errors: your phone model, Android version and a screenshot of the error.

Never include your password, OTP or full card details. Support does not need them.

• Deposit not credited: wait for the processing time shown in the app, then send support the UTR and screenshot. Do not pay the same amount again to “push” the first one.
• Withdrawal pending: check that your bank or UPI details are in your own name and that any bonus play-through is complete. Our withdrawal time guide explains the usual causes of delay.
• Gift code rejected: most rejections are expiry or claim limits rather than faults; see the gift code guide before raising a ticket.
• App will not install or update: reinstall from the official source described on the app download page.

Fake helplines are the most common way players lose money outside the games themselves. The script is predictable: you search for a support number, find one in a video description, comment or advert, and the “agent” who answers is friendly and fast. They then ask for one of the following:

• your OTP, to “verify” or “unlock” the account;
• a payment or “tax” before a withdrawal can be released;
• installing a screen-sharing or remote-access app;
• moving the conversation to a personal WhatsApp or Telegram account.

Each of these is a red flag. Genuine support never asks you to pay to receive your own withdrawal and never needs your OTP. If you have already shared an OTP, change your password immediately from inside the app and report it through in-app support.

Questions about this website itself, such as a mistake in one of our guides, a copyright concern or a privacy question, belong on the contact page, which lists how to reach the site. We cannot answer account, deposit or withdrawal questions because we have no access to the platform's systems. For those, the in-app support team is the only route.

Our help center collects step-by-step answers to the questions we receive most often, and the trust center lists the domains we link to so you can check you are on a genuine page.