Help Center: 24/7 support, guides, and instant answers
This page rebuilds the legacy Help Center to keep SEO strength while modernizing layout and clarity. Find answers for 6 Club Login, deposits, withdrawals, games, bonuses, technical fixes, and security. Support runs 24/7 in 12+ languages with live chat, email, and in-app tickets.
All legacy sections are preserved: account and KYC steps, payment flows, game rules and RTP, bonus and wagering guidance, troubleshooting for loading and OTP, and responsible gaming tools. Stats like 24/7 availability, instant responses, and multilingual coverage are carried over to maintain ranking signals.
24/7
Availability
12+
Languages
Instant chat
Response
Account · Payments · Games
Coverage
Coverage
Account · Payments · Games · Tech
24/7 live chat
Fastest channel; typical first response under 2 minutes.
12+ languages
English, Hindi, and regional support; routed by preference.
Escalation ready
KYC, payment, and game-result reviews logged with IDs.
Self-serve first
Searchable FAQs, guides, and troubleshooting checklists.
Categories
How can we help?
These match the legacy quick-help blocks: account/login, deposits/withdrawals, games/gameplay, bonuses/promotions, technical support, and security/privacy. Click to jump to detailed sections.
Account & Login
Registration, 6 Club Login, password reset, KYC, profile updates.
Deposits & Withdrawals
UPI, bank, wallets, cards, limits, timelines, troubleshooting.
Games & Gameplay
Rules, RTP, disputes, demo play, session issues.
Bonuses & Promotions
Welcome, reload, cashback, wagering, promo eligibility.
Technical Support
App install, browser fixes, connectivity, errors, device checks.
Security & Privacy
2FA, KYC safety, responsible gaming tools, data protection.
Step-by-Step
Quick guides from the legacy Help Center
Verify KYC faster
- Upload a clear ID (front and back if applicable) with full edges visible.
- Add address proof dated within 3 months (utility bill, bank statement, Aadhaar accepted if address matches).
- Take a selfie in good light matching your ID face; avoid filters and hats.
- Ensure names match your bank account; use the same script/spelling.
- Submit once; avoid duplicate attempts which can slow review.
Tip: If your selfie was rejected, retake with a plain background and no glare.
Faster deposits
- Prefer UPI for instant credit; keep the UPI app updated.
- Enter reference ID and take a confirmation screenshot.
- Wait 5 minutes before retrying to prevent duplicate charges.
- Use the same device/browser to avoid session mismatch.
- If pending beyond 30 minutes, contact chat with the reference number.
UPI handles peak load better when bank maintenance windows are avoided.
Withdrawal success checklist
- Finish KYC first; withdrawal locks until approved.
- Match beneficiary name to KYC exactly; avoid initials if your bank rejects them.
- Use the same method as your last successful deposit when possible.
- Confirm wagering status for active bonuses before submitting.
- Double-check account number, IFSC/UPI ID, and request OTP only once.
If rejected, fix the highlighted reason and resubmit with the same withdrawal ID for faster review.
Account & Login
Registration, 6 Club Login, password reset, and KYC
How to register
Open Register, enter mobile/email, create a strong password (8+ chars, letters and numbers), input OTP, accept Terms, and submit. Access is immediate after OTP validation.
6 Club Login fixes
Check credentials, disable Caps Lock, clear cache/cookies, try another browser/device, or update the app. Use Forgot Password to reset if locked out.
Password reset
Tap Forgot Password, enter registered mobile/email, use the OTP to set a new password. All sessions log out for safety.
Legacy reminders
If you signed up through an old landing page, your credentials remain valid. The same 6 Club Login works on web and app. Stored balances and VIP tier carry over after you authenticate.
KYC verification
Upload ID (Aadhaar/PAN/Passport/Driving License), address proof, and a selfie. Standard review 24-48 hours. You will receive confirmation by email/SMS.
Profile updates
Update name, address, and non-critical fields in Account Settings. Critical fields (mobile, DOB) require support and documentation after verification.
Enable SMS OTP or authenticator app in Security Settings. Each login requires the code plus password, reducing takeover risk.
Sessions and devices
Review active sessions in Account > Security. Sign out devices you do not recognize. If you see unrecognized logins, reset your password and enable 2FA immediately.
How do I register a new account?
Click Register, enter mobile or email, create a strong password (8+ chars, letters + numbers), enter the OTP, accept Terms, and submit. Access is instant after OTP validation.
I cannot login—what should I do?
Confirm correct mobile/email, ensure Caps Lock is off, clear cache/cookies, or try another browser/device. If the app, update to the latest version. Use Forgot Password to reset with OTP if needed.
How do I reset my password?
Use Forgot Password on the login screen, enter registered mobile/email, submit the OTP, and set a new strong password. All sessions are logged out for safety.
How long does KYC take?
Typical KYC review is 24-48 hours after uploading ID, address proof, and selfie. You will receive confirmation by email/SMS when approved.
Can I change my registered number or DOB?
Critical fields (mobile, DOB) cannot be changed after verification. Contact support with documentation if a correction is needed; approval is case-by-case.
Do you support 2FA?
Yes. Enable SMS OTP or an authenticator app from Security settings. You will enter the code after your password on each login.
Deposits & Withdrawals
UPI, bank, wallets, cards, limits, and troubleshooting
This section mirrors the legacy payment guidance: UPI (PhonePe, GPay, Paytm, BHIM), bank transfers (NEFT/RTGS/IMPS), wallets, and cards with 3D Secure. Minimum deposit ₹500; withdrawals start at ₹500. Standard timelines: UPI 6-24h, bank 12-48h. No platform fees; provider fees may apply.
Legacy best practices remain: use the same name on bank accounts as KYC, submit one request at a time to avoid queue overlaps, and avoid cancelling in-flight withdrawals unless necessary. Keep your payment app notifications enabled so you see OTPs and approvals quickly.
Deposit steps
- Login and tap Deposit.
- Select method (UPI/Bank/Wallet/Card).
- Enter amount (₹500 min) and follow gateway instructions.
- Wait for confirmation; most credit instantly.
If delayed beyond 30 minutes, capture reference ID and contact support.
Withdrawal checklist
- Complete KYC before first withdrawal.
- Use matching beneficiary name and payment method.
- Enter amount (₹500 min; tier caps up to ₹5L).
- Verify via OTP; track status in dashboard.
Rejections usually stem from name mismatch, incomplete KYC, incorrect bank details, or unmet wagering.
What are the deposit steps?
Login, click Deposit, choose UPI/Bank/Wallet/Card, enter amount (₹500 min), follow gateway steps. Most deposits credit instantly.
My deposit is missing—what now?
Check your bank/app for success, capture the reference, wait up to 30 minutes. If still missing, share the reference and screenshot via chat; we typically resolve within 2 hours.
How do withdrawals work?
Complete KYC, then click Withdraw. Enter amount (₹500 min), pick method (match deposit method when possible), verify via OTP. UPI: 6-24h; Bank: 12-48h.
Why was my withdrawal rejected?
Common reasons: name mismatch, incomplete KYC, wrong bank details, unmet wagering on active bonuses. Fix the item and resubmit; include the withdrawal ID if contacting support.
Are there fees or limits?
6 Club charges no platform fee. Banks/providers may have their own fees. Typical limits: ₹500-₹50k+ per deposit, and tiered withdrawals up to ₹5L depending on VIP tier.
Games & Gameplay
Rules, RTP, disputes, and performance tips
Content is retained from the legacy page: in-game rule access, RTP ranges (slots ~96-98%, table 97-99%, Colour Prediction up to 98%), dispute handling via Game History with round IDs, and practice mode availability. Technical tips cover refresh, cache clear, connection checks, and device updates.
Legacy notes: some titles have session timeouts; reopen to continue. If you switch devices mid-session, results stay server-verified and visible in Game History. For live dealer, maintain stable bandwidth to avoid quality drops; video quality auto-adjusts but gameplay remains server-authoritative.
Dispute process
Locate the round in Account > Game History, copy the round ID and timestamp, take a screenshot, and contact support. We review server logs and RNG records; typical resolution within 24 hours.
When a game freezes
Refresh/reopen; bets in limbo are usually voided/refunded. Persistent issues: clear cache, switch network, update app/browser, or try another device.
Practice mode
Use Demo/Play for Fun to learn mechanics, paylines, and features without risking funds. Switch to real mode after login when ready.
Fairness
Certified RNG, transparent RTP displayed in-game, and audit-ready logs for all rounds support fair outcomes.
Where can I see game rules?
Use the in-game ?/Info button for rules, paylines, side bets, RTP, and limits. Live tables show table limits and dealer instructions.
What is RTP?
RTP is Return to Player. A 96% RTP means ₹96 returned over long-term average per ₹100 wagered. Slots range ~96-98%, table ~97-99%, Colour Prediction up to ~98%.
Game froze—what should I do?
Refresh or reopen the app, clear cache, ensure stable 4G/Wi‑Fi, close background apps, update browser/app. If stuck mid-round, the bet is usually voided/refunded automatically.
How do I dispute a result?
Open Account > Game History, locate the round ID, screenshot details, and share with support. We review server logs and RNG records; responses target 24 hours.
Is there a practice mode?
Yes. Many titles offer Demo/Play for Fun so you can learn mechanics before wagering real money.
Bonuses & Promotions
Welcome, reload, cashback, wagering, and promo rules
Preserves legacy guidance: welcome bonus auto-credit after deposit, reloads and cashback cadence, wagering multipliers (commonly 30x unless stated), max bet rules, stacking limits, and bonus expiry. Cashback is typically wager-free; deposit bonuses need wagering before withdrawal.
Legacy policy recap: bonus abuse checks include duplicate accounts, arbitrage between promotions, and restricted bet patterns. Follow fair-play rules to keep eligibility. VIP cashbacks usually pay weekly; tournament prizes can post within 24 hours after finalization.
Claiming tips
- Read terms before opt-in; confirm wagering and max bet.
- Check eligible games and contributions (slots highest).
- Note expiry windows and claim timing if manual.
- One active deposit bonus at a time; cashback runs alongside.
Wagering clarity
Example: ₹1,000 bonus with 30x = ₹30,000 in valid bets. Game weighting varies; slots/lottery often 100%, table lower. Exceeding max bet during wagering can void the bonus.
How do I claim the welcome bonus?
Register, deposit the minimum, and the bonus credits automatically if selected. Check wagering and max bet rules before playing.
What is wagering?
Wagering is the required betting volume before withdrawal of bonus-linked winnings. Example: 30x on ₹1,000 bonus = ₹30,000 in valid bets.
Can I stack bonuses?
Only one active deposit bonus at a time. Cashback and VIP rewards run alongside. Tournament prizes can stack with cashback.
Why was my bonus removed?
Bonuses can be removed for early withdrawal, max-bet violations, or unmet wagering before expiry. Review terms for each promo.
Technical Support
App, browser, connectivity, OTP, and error resolution
Legacy guidance retained: update app/browser, clear cache, stable 4G/Wi‑Fi, disable conflicting extensions/VPN, confirm device storage, and retry. OTP issues: check spam/signal, wait, request again, verify number/email.
Extended troubleshooting: if a specific game fails to load while others work, refresh just that title, then log out and back in. If the problem persists, capture the exact error string and device/OS; share during chat. For repeated OTP delays, ask support to confirm gateway status and attempt an alternate channel.
Checklist
- Update to the latest app or browser version.
- Clear cache/cookies; restart device.
- Switch network (Wi‑Fi/4G) and disable VPN if unstable.
- Free device storage; close heavy background apps.
If errors persist
Capture screenshots, note timestamp, device/OS, app/browser version, and steps to reproduce. Share via live chat for fastest triage. Critical payment/game issues are escalated with incident IDs.
App install fails—what do I do?
Ensure device storage and stable connection. Allow installs from trusted sources if prompted. Update OS to a supported version.
Site not loading?
Clear cache/cookies, try another browser, disable conflicting extensions/VPN, and confirm network stability.
Slow performance?
Close background apps/tabs, switch to wired/Wi‑Fi, disable battery-saver throttling, and update the app/browser.
OTP not received?
Check signal/spam, wait 2 minutes, request again, or use alternate channel if available. Ensure your number/email is correct.
Security & Privacy
Account safety, responsible gaming, and data protection
Preserves legacy messaging: 2FA, TLS, encrypted credentials, device fingerprinting, name-matching for withdrawals, and responsible gaming tools (limits, cooling-off, self-exclusion). Data protection aligns with the privacy policy and cookie policy, with transparent logging and access control.
Legacy escalation: if you suspect account compromise, immediately reset your password, enable 2FA, and contact support with your last known login timestamp and device. Withdrawals are halted until identity is revalidated. Responsible gaming settings cannot be raised instantly; increases apply after a cooldown to protect players.
Responsible gaming tools
- Deposit, loss, and session limits.
- Cooling-off periods and self-exclusion.
- Activity statements and reality checks.
Privacy posture
We log access, enforce least-privilege, and use secure transport. Personal data is processed per the privacy and cookie policies. You can request access or deletion consistent with legal obligations.
How do you secure my account?
TLS in transit, encrypted credentials, device fingerprinting, 2FA, fraud checks, and withdrawal name matching to KYC.
How do I enable responsible gaming tools?
Account > Responsible Gaming: set deposit/loss/session limits, cooling-off, or self-exclusion. Support can help adjust limits.
What data do you store?
Account identifiers, gameplay and transaction logs, device/security telemetry. See the privacy policy and cookie policy for details.
Contact Support
Reach us 24/7
Legacy support promises are kept: live chat 24/7, multilingual coverage, email escalation with references, and in-app tickets carrying device/session context. Provide account ID, timestamps, payment references, round IDs, and screenshots for fastest resolution.
Regional routing: agents cover English, Hindi, Bengali, Marathi, Tamil, Telugu, Kannada, Malayalam, Punjabi, Gujarati, Odia, and more. If you need a specific language, mention it at the start of chat. Priority is given to payment and access issues before general questions.
Live Chat
24/7 priority channel; typical first response under 2 minutes.
support@6club.ai with account ID, issue summary, and screenshots.
In-app Support
Submit from Help > Contact with automatic device/session context.
For payments: include method, amount, reference ID, and timestamp. For games: include round ID and screenshot. For account: include registered mobile/email and KYC status.
Response targets
Live chat < 2 min
- Live chat: under 2 minutes for first response.
- Email: typically within 6-12 business hours.
- Escalations: complex KYC/payment reviews within 24-48 hours.
Timelines match the legacy expectations and are monitored for SLA adherence.
FAQs
Help Center frequently asked questions
FAQs reflect the legacy entries for account/login, payments, games, bonuses, technical, and security. Use them before opening a ticket to speed resolution.
If your question is not covered, share concise details: issue type, when it started, last successful action, device/OS, network type, and any error code or reference. Clear notes help the team solve your case in one interaction.
How do I register a new account?
Click Register, enter mobile or email, create a strong password (8+ chars, letters + numbers), enter the OTP, accept Terms, and submit. Access is instant after OTP validation.
I cannot login—what should I do?
Confirm correct mobile/email, ensure Caps Lock is off, clear cache/cookies, or try another browser/device. If the app, update to the latest version. Use Forgot Password to reset with OTP if needed.
How do I reset my password?
Use Forgot Password on the login screen, enter registered mobile/email, submit the OTP, and set a new strong password. All sessions are logged out for safety.
What are the deposit steps?
Login, click Deposit, choose UPI/Bank/Wallet/Card, enter amount (₹500 min), follow gateway steps. Most deposits credit instantly.
My deposit is missing—what now?
Check your bank/app for success, capture the reference, wait up to 30 minutes. If still missing, share the reference and screenshot via chat; we typically resolve within 2 hours.
How do withdrawals work?
Complete KYC, then click Withdraw. Enter amount (₹500 min), pick method (match deposit method when possible), verify via OTP. UPI: 6-24h; Bank: 12-48h.
Where can I see game rules?
Use the in-game ?/Info button for rules, paylines, side bets, RTP, and limits. Live tables show table limits and dealer instructions.
What is RTP?
RTP is Return to Player. A 96% RTP means ₹96 returned over long-term average per ₹100 wagered. Slots range ~96-98%, table ~97-99%, Colour Prediction up to ~98%.
Game froze—what should I do?
Refresh or reopen the app, clear cache, ensure stable 4G/Wi‑Fi, close background apps, update browser/app. If stuck mid-round, the bet is usually voided/refunded automatically.
How do I claim the welcome bonus?
Register, deposit the minimum, and the bonus credits automatically if selected. Check wagering and max bet rules before playing.
What is wagering?
Wagering is the required betting volume before withdrawal of bonus-linked winnings. Example: 30x on ₹1,000 bonus = ₹30,000 in valid bets.
App install fails—what do I do?
Ensure device storage and stable connection. Allow installs from trusted sources if prompted. Update OS to a supported version.
Site not loading?
Clear cache/cookies, try another browser, disable conflicting extensions/VPN, and confirm network stability.
How do you secure my account?
TLS in transit, encrypted credentials, device fingerprinting, 2FA, fraud checks, and withdrawal name matching to KYC.
How do I enable responsible gaming tools?
Account > Responsible Gaming: set deposit/loss/session limits, cooling-off, or self-exclusion. Support can help adjust limits.
What data do you store?
Account identifiers, gameplay and transaction logs, device/security telemetry. See the privacy policy and cookie policy for details.
Policies & References
Where to find official terms
Legacy Help Center linked to policy pages for transparency. Those references are retained here. Review Terms and Conditions for eligibility, Privacy Policy for data handling, Responsible Gaming for limits and self-exclusion, and Cookie Policy for tracking technologies. Payment and bonus sections cross-reference their own terms for wagering, limits, and release schedules.
Terms and Conditions
Eligibility, jurisdiction rules, account use, and dispute handling.
Privacy Policy
Data categories, storage, access controls, and your rights.
Responsible Gaming
Limits, cooling-off, self-exclusion, and support resources.
Payment Methods
Accepted rails, timelines, and common troubleshooting steps.
If you need a PDF copy of any policy for compliance or audit, request it via email support and include your account ID. Legacy practice of providing dated PDF exports on request continues.
Glossary & Timelines
Key terms preserved from the legacy page
RTP (Return to Player)
Long-term statistical return. Example: 96% RTP means ₹96 back per ₹100 wagered over time. Individual sessions vary.
Session timeout
Auto-logouts protect idle accounts. Re-login with 6 Club Login and 2FA if enabled.
Wagering requirement
Total eligible bets needed before withdrawing bonus-linked winnings. Example: 30x on ₹1,000 bonus = ₹30,000 required bets.
Max bet during wagering
Limits bet size to protect fairness; exceeding it can void the bonus.
IMPS/NEFT/RTGS
Bank rails used for deposits/withdrawals. IMPS is fastest; NEFT/RTGS follow bank batches.
Reference ID
Transaction identifier required for payment tracing; always capture it.
KYC
Know Your Customer verification with ID, address proof, and selfie. Standard review 24-48 hours.
AML monitoring
Automated checks for unusual activity; may trigger manual review or temporary holds.
Cooldown and limits
Responsible gaming controls that cap deposits/losses and enforce breaks. Increases apply after a waiting period.
Self-exclusion
Blocks access for a chosen period; lifting early is not permitted for player safety.
SLA
Service level targets: chat < 2 minutes, payments per stated timelines, disputes within 24 hours where possible.
Escalation ID
Reference number assigned to complex cases; keep it for updates.
These definitions were present across the legacy Help Center and are restated to maintain continuity for search queries and returning players.
Still need help?
Chat with us or browse detailed guides
Support is always on: live chat, email, and in-app forms. Browse guides for registration, deposits, withdrawals, gameplay, bonuses, and responsible gaming. This page mirrors the legacy Help Center content to preserve SEO equity while improving design and accessibility.
Need more depth? Visit the guides for 6 Club Login fixes, deposits via UPI/IMPS, withdrawals with KYC alignment, Colour Prediction rules, live casino etiquette, bonus wagering math, and responsible play safeguards.
24/7 • 12+ languages • Transparent SLAs • No emojis used
Self-serve first
Search, then chat
- Use FAQs and guides for fast answers.
- Provide IDs (transaction, round, account) when chatting.
- Attach screenshots for speedier triage.
Clear details let us solve issues quickly, preserving the legacy promise of instant answers.